If you have difficulty reading this page, you must contact us before you place your order.

These Terms set out the rights and obligations that apply where we supply goods to you. Please read them carefully before you place your order as you will be bound by these Terms if we accept your order. If you have any queries regarding these Terms (or the order form) please raise them with us as soon as possible and in any event before you place your order.
Gayatri optical TERMS AND CONDITIONS OF SUPPLY
Any Order and subsequent purchase of Goods (as defined below) from Gayatri optical shall be governed by the following terms and conditions. Please read them carefully.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
1. In these Conditions:
“Gayatri optical” means having offices at 52/ 621, hariom Apart, new Vadaj, Ahmedabad, trading under the name www. Gayatri optical
“Goods” means those products made available by Gayatri optical that you wish to purchase, as indicated in your Order.
“Order” means orders placed in accordance.
“Site” means the website owned and operated by Gayatri optical with URL address http://www.Gayatrioptical.com

2. Customer Obligations
2.1 By submitting your Order you warrant, represent and undertake:
2.1.1 that you are aged 16 or over and are not registered blind or registered partially sighted and are not ordering on behalf of another person;
2.1.2 that you are in possession of a written prescription for your spectacles, and that such prescription has been given to you by a registered medical practitioner or registered optometrist (“your optician”) following the testing of sight by him or her within the last twenty-four months if you are under 70 years old, or within the last twelve months if you are aged 70 or over, and that any recommended retest date has not elapsed;
2.1.3 if sending Gayatri optical your existing spectacles to be copied, that the spectacles sent to Gayatri optical are made to your written prescription referred to in Clause 2.1.2;
2.1.4 to supply, full, accurate and complete details of your current prescription (including any notes on the prescription) or a copy of your original prescription when requested, and any contact details as given to you by your optician;
2.1.5 that you know of no reason why the Goods may not be suitable for your requirements;
2.1.6 if you have worn spectacles before and have experienced any problems with the spectacles, to provide us with accurate and complete details of such problems;
2.1.7 to provide any details reasonably requested by Gayatri optical to confirm that you are eligible to purchase the Goods;
2.1.8 that you are acting in your capacity as an individual consumer and the Goods or any part of the Goods shall not be used for resale or for anything other than your own personal use;
2.1.10 that you are the authorised holder of any credit/debit card you may use on the Site.

3. Orders for Goods
3.1 Orders must be placed:
3.1.1 via the ordering system on the Site;
3.1.3 by completing a mail order form in the current mail order catalogue, (which may also be downloaded from the Site) and posting it to A/94, Sanjay tower, Shyamal Cross Road,Satellite, Ahmedabad- 380015.
3.2 Your submission of the Order, whether submitted via the Site, by telephone, or post represents an offer to purchase the Goods from Gayatri optical, Gayatri optical may confirm receipt of this offer via email (if the Order is placed via the Site) or verbally (if the Order is placed via telephone). Any confirmation of receipt of the Order will not constitute an acceptance by Gayatri optical of your Order.
3.3 There will be no binding contract between you and Gayatri optical for the supply of Goods until the Goods have been dispatched to you by Gayatri optical.
3.4 You may change your Order at any time until the Goods are dispatched by contacting Gayatri optical by email, telephone or post. You must let us know of any changes as soon as possible, because we process orders very rapidly.

4. Limitations of Supply
4.1 Gayatri optical shall make every effort to ensure that all Orders are fulfilled, however we cannot guarantee the availability of Goods. If the Goods you have ordered are unavailable, Gayatri optical will contact you to give you a choice to receive a replacement or a refund. If Gayatri optical receives no response from you, Gayatri optical may, at its absolute discretion, provide replacement Goods of an equivalent quality and/or specification or cancel the Order and provide a refund.
4.2 Gayatri optical tries to ensure that the Goods supplied match the descriptions provided on the Site or in our current mail order catalogue. Whilst Gayatri optical tries to ensure that there are no changes to the Goods to be supplied, it is possible that there might be some minor variations to the description and/or specification of the Goods which arise by virtue of changes made by the manufacturers of the parts supplied which form part of the Goods.
4.3 Gayatri optical shall, on the advice of its supervising opticians, have absolute discretion as to whether or not to accept an Order.
4.4 If considered necessary or appropriate before an Order is accepted, Gayatri optical’s supervising opticians shall have absolute discretion:
4.4.1 to contact you to discuss your Order, provide advice and/or arrange a free face-to-face consultation with you; or
4.4.2 to contact the registered medical practitioner or registered optometrist who provided your prescription to verify and/or discuss your prescription.
4.5 If considered necessary or appropriate by one of Gayatri optical’s supervising opticians, Gayatri optical may as a condition of acceptance of your Order:
4.5.1 request that you send Gayatri optical the original written prescription (or a copy thereof);
4.5.2 request that you contact the registered medical practitioner or registered optometrist who provided your prescription to verify and/or discuss your prescription;
4.5.3 request that you obtain your pupillary distance measurement from your optician or that you to have a free face-to-face consultation to take your pupillary distance measurement; and/or
4.5.4 request that you obtain a new written prescription (if, by way of example only, the prescription provided with your Order contains a retest date that has elapsed).
4.6 Gayatri optical is currently unable to arrange face-to-face consultations.
4.7 Gayatri optical has absolute right to refuse acceptance of any Order. Without limitation, an Order will be refused if:
4.7.2 the Order is for single vision spectacle lenses where such lenses have a spherical value of more than +/-6 dioptres, a cylindrical value of more than +/-2 dioptres; or
4.7.3 the Order is for bifocals or varifocals where such lenses have a distance spherical value of more than +/-6 dioptres, a cylindrical value of more than +/-2 dioptres, and/or where the power addition between the distance and near elements is less than +0.75 or more than +3.50 dioptres.
4.8 Gayatri optical will use an appropriate, average pupillary distance set by its supervising opticians, unless:
4.8.1 you send your pupillary distance measurement to us; and/or
4.8.2 one of Gayatri optical supervising opticians considers at his/her absolute discretion that it is necessary for you to obtain a pupillary distance measurement.

5. Prices and Payment
5.1 Subject to Clause 5.3, the price payable by you for the Goods shall be the price stated on the Site or the current mail order catalogue at the time your Order is placed in accordance with these Terms and Conditions.
5.2 Prices stated are in Rupees and include VAT.
5.3 Gayatri optical uses reasonable endeavours to ensure the accuracy of the prices and price related information stated in its catalogue and on the Site, but cannot guarantee that you will not encounter a mispriced item in the catalogue or on the Site. If an item is mispriced or if the price has changed since the last catalogue was issued, Gayatri optical will contact you and give you the choice to accept the correct price or to cancel the Order.
5.4 The postage, packaging and delivery charges for all purchases are given on our Site and in our mail order catalogue.

6. Delivery and Carriage
6.1 Delivery of the Goods shall take place at the time the Goods first arrive at the delivery address stated on your Order.
6.2 If your Order is accepted by Gayatri optical, delivery will take place no later than twenty-eight (28) days following receipt of your Order or, where a Gayatri optical’s supervising optician arranges a face-to-face consultation for you prior to acceptance of your Order, no later than twenty-eight (28) days following such consultation.

7. Inspection
7.1 Upon delivery of the Goods you must inspect them carefully. If any of the Goods do not match the description or appear to be damaged or are missing, do not use the Goods or any items accompanying the Goods, and please contact us by telephone or email and inform us of the problem.
7.2 The Goods will contain written confirmation of the prescription of the Goods. If the prescription stated does not match the prescription you set out in your Order, do not use the Goods or any items accompanying the Goods and please contact us by telephone or email and inform us of the problem.
7.3 You must notify Gayatri optical immediately if there are any defects in the Goods which are apparent through inspection or use of the Goods or if you experience any difficulty in using the Goods.
7.4 If the Goods are defective on delivery, Gayatri optical shall at its absolute discretion repair or replace such Goods or give a refund.
7.5 If the Goods are defective in accordance with any of Clauses 7.1 to 7.3, you agree to return the defective Goods to Gayatri optical in substantially the same condition as when received by you, including all items and packaging accompanying the Goods.
7.6 Subject to Clause 7.7, Gayatri optical shall pay the costs of postage, packing and delivery in relation to the repair or replacement of any Goods returned for the reasons set out in Clause 7.1 to 7.3 and shall, upon written request, reimburse you the reasonable costs of returning the defective Goods.
7.7 You will be liable for the costs of replacement Goods (including posting, packing and delivery) until the returned Goods are received by Gayatri optical.

8. Money Back Guarantee
8.1 You may upon notice in writing to us (in accordance with the provisions of Clause 12), cancel your Order, without reason, and such right to cancel continues:
8.1.1 if there is no face-to-face consultation following delivery; until the expiry of fourteen (14), or in the case of varifocal Orders twenty eight (28), days from the date of dispatch of the Goods by Gayatri opticals, or
8.1.2 if there is a face-to-face consultation, until the expiry of fourteen (14) days from the date of such consultation, but in any event no later than the expiry of twenty-eight (28) days from the date of dispatch of the Goods by Gayatri optical.
8.2 In the event of cancellation you shall promptly return the Goods, and any items and packaging accompanying the Goods and Gayatri opticals shall, subject to such Goods and items being returned in substantially the same condition as when received by you, reimburse you within thirty (30) days of the day on which notice of cancellation is given or the returned Goods and items are received by Gayatri optical, whichever is the earlier. Such a refund will include the total price paid for the Goods but shall not include any costs of returning the Goods to Gayatri optical such as postage and packing. Monies will be refunded by the same method of payment as originally paid to Gayatri optical.
8.3 No monies will be refunded if:
8.3.1 the Goods are not received by Gayatri optical in “as new” condition;
8.3.2 Gayatri optical has not received payment in full for the Goods; or
8.3.3 you are in breach of your obligations under these Terms and Conditions of Supply, if, by way of example only, you provide a false certification.

9. Transfer of Risk and Title in Goods
9.1 Subject to Clause 8, title in the Goods shall pass to you when the Goods are delivered to the delivery address set out in your Order provided that Gayatri optical has received payment in full for the Goods.
9.2 Subject to Clause 8, risk in the Goods shall pass to you when the Goods are delivered to the delivery address set out in your Order.
9.3 In the event of cancellation, risk in the Goods remains with you until the Goods are received by Gayatri optical.

10. Liability
10.1 Nothing in this Agreement shall exclude or limit either party’s liability for death or personal injury resulting from that party’s negligence or for fraud or for any other liability that cannot by law be excluded or limited.
10.2 Subject to Clauses 10.1, the total liability of Gayatri opticals to you in respect of all claims arising out of or in connection with an Order, whether in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, shall not exceed the total sums received by Gayatri opticals for the Goods to which the Order relates.
10.3 Subject to Clause 10.1, Gayatri optical shall not be liable to you for any loss of contracts, loss of income or revenue, loss of profits, loss of goodwill or loss of insurance cover.
10.4 Subject to Clause 10.1, Gayatri optical shall not be liable to you for any consequential or indirect loss of any kind arising out of or in connection with this Agreement however caused and whether arising under contract, tort, negligence, misrepresentation or otherwise. This exclusion shall apply even if Gayatri opticals has been advised of the possibility of such loss or damage.
10.5 Subject to Clause 10.1 Gayatri opticals shall not be liable to you where the loss or damage results from information provided by you that is inaccurate, false or misleading or that otherwise results from a breach by you of these Terms and Conditions.
10.6 Subject to Clause 10.1, Gayatri opticals accepts no liability in respect of any non-standard use of the Goods such as, by way of example only, in extreme sports.

11. Force Majeure
Gayatri optical shall not be liable for failure to comply with these Terms and Conditions owing to any act or event beyond its control including but not limited to natural disasters, Acts of God, riots, civil commotion, strikes, shortage of supplies, lock-outs, industrial action, war, disease or fire.
The lenses supplied by Gayatri opticals will be made according to the prescription that the Buyer has submitted and we cannot accept returns for any prescriptions that have been entered incorrectly.